Any private information that is collected for the purpose of operating this Cheerful Giving system shall be deleted from the phone or mobile device immediately upon donor registration. Donor information shall never be shared with or sold to any individual or company not involved in the operation of this Cheerful Giving system. We do, however, reserve the right to analyze data and user activity in the system and provide insight to trends and patterns on the data or system as a whole without revealing private information pertaining to names, addresses, email addresses or financial information.
We receive and store information when you register and use the platform. Some features may require registration. We use the information that you provide for such purposes as responding to your requests, processing donations, customer service and communication. We may also use third party services to collect, verify and authenticate nonprofits.
When you use the platform, we may receive information about your location and your device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results and other personalized content. Most devices allow you to control or disable location services in the device's setting's menu.
Additionally, we may contact you via electronic means, phone or postal services to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, or to poll your opinions through surveys or questionnaires.
The primary purpose for collecting your personal information is to provide you with a secure, smooth, efficient and customized experience.
The information we collect about and from you may be used and disclosed by Cheerful Giving in accordance with our Privacy Statements referenced above, including for example, to:
The security of personal information about you is our priority. We protect this information by maintaining physical, electronic and procedural safeguards.
No data is stored on the device. Access is controlled using secure login name, password and pin code (on mobile only). Personal and financial information are stored on restricted and separate servers, which are encrypted.
The platform database contains a time-stamped audit-trail record from payment to processing, remittance and reconciliation. Donor refunds and cancellations are handled swiftly in-app. Automated business rules are applied to all transactions.
Information about our customers is an important part of our business. We release a limited amount of information to the nonprofit for its management of volunteer services or donations. The information released never includes personal financial account information, such as bank account or credit card. Donors do have the option of choosing "anonymous" for donations, therefore no information will be shared with the nonprofits.
We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to inform you about Cheerful Giving services. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialed or prerecorded calls and text messages as described in our User Agreement. Where applicable and permitted by law, you may decline to receive certain communications.
We do not sell or rent your personal information to third parties for their marketing purposes. We may analyze and interpret the collective data to observe and report on industry trends and patterns.
We respect your communication preferences. If you no longer wish to receive notifications via the platform, you may adjust your preferences by visiting your device's settings.
When you access Cheerful Giving, we may place small data files on your computer or other devices. These data files are called "Cookies". We use these to recognize you as a customer; help ensure that your account security is not compromised; mitigate risk; prevent fraud; and to promote trust and safety across Cheerful Giving services.
You are free to decline our Cookies, however, declining our Cookies will make it impossible for you to use our website and Cheerful Giving services.
The platform is managed by Cheerful Giving. This disclosure does not address how information is handled by, any other affiliate or third party site or app that may be integrated with the platform.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Apple, Google, Microsoft, Samsung or any other third-party provider, operating system provider, device manufacturer or wireless service provider, including any personal information you disclose to other organizations through or in connection with the platform.
The platform is controlled and operated by us from Delaware in the United States, and is not intended to subject us to the laws or jurisdiction of any, country or territory other than that of the United States.
You may contact Cheerful Giving or reach our technical support by email at firstname.lastname@example.org. Cheerful Giving provides customer support between the hours of 9am and 5pm, Eastern Time.
By Registering and activating the account, you agree to the terms of this Agreement.