Welcome to the Cheerful Giving Privacy Policy

Last modified: July 14, 2016

This Privacy Policy describes your privacy rights regarding the collection, use, storage, sharing and protection of your personal information. It applies to the Cheerful Giving platform and all related sites, applications, services and tools regardless of how you access or use them.

You accept this Privacy Policy when you sign up for, access, or use the products, services, content, features, technologies or functions offered on the platform and all related sites, applications, and services (collectively “Cheerful Giving”). This Privacy Policy is intended to govern the use of Cheerful Giving services by our users (including without limitation those who use the Cheerful Giving services in the course of their trade or business, and or consumers) unless otherwise agreed through contract.

We may amend this Privacy Policy at any time by posting a revised version on the platform. The revised version will be effective as of the published effective date. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on a "Policy Updates" page of the platform. After this 30 day notice period, you will be considered as having expressly consented to all amendments to this Privacy Policy.

Any private information that is collected for the purpose of operating this Cheerful Giving system shall be deleted from the phone or mobile device immediately upon donor registration. Donor information shall never be shared with or sold to any individual or company not involved in the operation of this Cheerful Giving system. We do, however, reserve the right to analyze data and user activity in the system and provide insight to trends and patterns on the data or system as a whole without revealing private information pertaining to names, addresses, email addresses or financial information.

Information Collection

We receive and store information when you register and use the platform. Some features may require registration. We use the information that you provide for such purposes as responding to your requests, processing donations, customer service and communication. We may also use third party services to collect, verify and authenticate nonprofits.

When you use the platform, we may receive information about your location and your device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results and other personalized content. Most devices allow you to control or disable location services in the device's setting's menu.

Additionally, we may contact you via electronic means, phone or postal services to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, or to poll your opinions through surveys or questionnaires.

Information Usage

The primary purpose for collecting your personal information is to provide you with a secure, smooth, efficient and customized experience.

The information we collect about and from you may be used and disclosed by Cheerful Giving in accordance with our Privacy Statements referenced above, including for example, to:

  • Authenticate you so that you can access your account via the platform
  • Recognize you when you return to the platform so we can personalize your experience
  • Process functions and transactions
  • Respond to your requests
  • Manage your activity on the platform
  • Enhance, improve and personalize services

Security

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic and procedural safeguards.

No data is stored on the device. Access is controlled using secure login name, password and pin code (on mobile only). Personal and financial information are stored on restricted and separate servers, which are encrypted.

The platform database contains a time-stamped audit-trail record from payment to processing, remittance and reconciliation. Donor refunds and cancellations are handled swiftly in-app. Automated business rules are applied to all transactions.

Information Distribution and Sharing

Information about our customers is an important part of our business. We release a limited amount of information to the nonprofit for its management of volunteer services or donations. The information released never includes personal financial account information, such as bank account or credit card. Donors do have the option of choosing "anonymous" for donations, therefore no information will be shared with the nonprofits.

We release account and other personal information when we believe release is appropriate to comply with the law, or protect the rights, property, or safety of Cheerful Giving, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to inform you about Cheerful Giving services. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialed or prerecorded calls and text messages as described in our User Agreement. Where applicable and permitted by law, you may decline to receive certain communications.

Data Selling Policy

We do not sell or rent your personal information to third parties for their marketing purposes. We may analyze and interpret the collective data to observe and report on industry trends and patterns.

We respect your communication preferences. If you no longer wish to receive notifications via the platform, you may adjust your preferences by visiting your device's settings.

Cookies and Similar Technologies

When you access Cheerful Giving, we may place small data files on your computer or other devices. These data files are called "Cookies". We use these to recognize you as a customer; help ensure that your account security is not compromised; mitigate risk; prevent fraud; and to promote trust and safety across Cheerful Giving services.

You are free to decline our Cookies, however, declining our Cookies will make it impossible for you to use our website and Cheerful Giving services.

Privacy Policy

From time-to-time, we may change this Privacy Policy . The effective date of this Privacy Policy, as stated above, indicates the last time this Privacy Policy was revised or materially changed. Checking the effective date at the top of this Privacy Policy allows you to determine whether there have been changes since the last time you reviewed the Privacy Policy.

Management

The platform is managed by Cheerful Giving. This disclosure does not address how information is handled by, any other affiliate or third party site or app that may be integrated with the platform.

Third Party Sites and Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the platform links. The inclusion of a link on the platform does not imply endorsement of the linked site or service by us or by our affiliates.

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Apple, Google, Microsoft, Samsung or any other third-party provider, operating system provider, device manufacturer or wireless service provider, including any personal information you disclose to other organizations through or in connection with the platform.

Jurisdictional Issues

The platform is controlled and operated by us from Delaware in the United States, and is not intended to subject us to the laws or jurisdiction of any, country or territory other than that of the United States.

Contacting Us

You may contact Cheerful Giving or reach our technical support by email at support@cheerfulgving.com. Cheerful Giving provides customer support between the hours of 9am and 5pm, Eastern Time.

By Registering and activating the account, you agree to the terms of this Agreement.